Emergency Water Restoration | Plumbing | Tigard, OR
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Serving The Greater Portland Area


Does your home have plumbing issues?

PNW Restoration is here to help. When there are plumbing issues that causes flooding within your home, we are capable of removing the water, cleaning/removing all of the damaged/dirty areas and replacing it with new.

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Water Loss Categories

Category 1

Water intrusion from a clean source with no substantial risk of causing sickness or discomfort.



  • Free water supply line

  • Tub and sink overflow

  • Appliance malfunction


Affected materials can be dried in place. Carpet and pad does not need to be replaced, only water sensitive materials will need to be removed. Laminated floors (vinyl) will need to be removed to dry the base floor.

Category 2

Water that has a significant degree of chemical, biological and /or physical contamination.



  • Category 1 water loss left unattended

  • Aquarium leak

  • Toilet bowl overflow (urine only)

  • Dishwasher discharge

  • Clothes washer discharge

  • Hydrostatic pressure


Some porous materials will need to be removed (carpet pad) if saving carpet. The carpet needs to be thoroughly cleaned and decontaminated. Floors and other dryable materials will need to be cleaned with antimicrobial solutions before the drying process can begin. The use of an air cleaner may be used for odor control and air purification (air scrubber).

Category 3

Water intrusion from a grossly unsanitary source that carries disease causing agents.



  • Discharge from toiler (other than urine)

  • Sewer or septic back up

  • Rain water that has travelled through outdoor ground (floor)


Many procedures are necessary to insure the safety of the residents and employees when handling a category 3 water intrusion. Anyone that comes in contact with affected materials should wear rubber gloves, respiratory protection, eye protection, body covering, and rubber boots.


Homeowners and residents may not be able to stay in affected areas due to the potential of hazardous contaminants, especially, those with a compromised immune system, the very young and elderly and those who have undergone recent surgeries or chemotherapy.

Cleaning and decontamination procedures are a must. All affected materials must be removed and safely disposed of. This may include but not limited to carpet, carpet padding, baseboards, wall board (dry wall), sub floors (depending on material or component), laminated floor and insulation.


Salvageable materials must be cleaned and decontaminated before the drying process can begin.


An air cleaner may be used for odor control and air purification (air scrubber with HEPA and carbon filters).